Frequently Asked Questions (FAQ)

1. Orders & Payments

Q: How can I place an order on Mettabook.com?
A: Simply browse our website, add products to your cart, and proceed to checkout. Follow the payment instructions to complete your order.

Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, and wallet payments through secure payment gateways.

Q: Can I modify or cancel my order after placing it?
A: Orders cannot be modified once placed. If you need to cancel an order, please contact us before it is shipped.

2. Shipping & Delivery

Q: How long does delivery take?
A: We process orders within 2-3 business days, and delivery typically takes 0-7 business days, depending on your location.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders above ₹1999. A standard shipping fee applies to orders below ₹1999.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment using the provided link.

3. Returns & Refunds

Q: What is your return policy?
A: You can return eligible items within 7 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

Q: How do I request a refund?
A: Contact us at [email protected] with your order details. Refunds are processed within 7-10 business days after approval.

Q: Are shipping charges refundable?
A: No, shipping fees (if applicable) are non-refundable unless the return is due to a defective or incorrect item.

4. Products & Warranty

Q: Are all products on Mettabook.com genuine?
A: Yes! We offer only high-quality, authentic products sourced from trusted suppliers.

Q: Do your products come with a warranty?
A: Warranty details vary by product. If applicable, the warranty will be mentioned on the product page.

5. Customer Support

Q: How can I contact customer support?
A: You can reach us via:
📧 Email: [email protected]

Q: What are your customer support hours?
A: We are available from Monday to Saturday, 9:00 AM – 7:00 PM (Closed on Sundays).