Refund & Return Policy
Effective Date: 01/01/2025
At Mettabook.com, we strive to provide high-quality products and a hassle-free shopping experience. If you are not completely satisfied with your purchase, our Refund & Return Policy ensures a smooth resolution.
1. Eligibility for Returns & Refunds
- Returns are accepted within 7 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Items such as perishable goods, personal care items, and customized products cannot be returned unless defective or damaged.
2. Return Process
1️⃣ Initiate a Return: Email us at [email protected] with your order number and reason for return.
2️⃣ Approval & Instructions: If eligible, we will provide return shipping details.
3️⃣ Ship the Item: The customer is responsible for return shipping costs unless the product is defective or damaged.
4️⃣ Inspection & Refund: After receiving the product, we will inspect it and process a refund within 7-10 business days.
3. Refund Policy
- Refunds will be issued to the original payment method used during purchase.
- If the payment was made via Cash on Delivery (COD), a store credit or bank transfer refund will be provided.
- Shipping charges (if any) are non-refundable.
4. Exchange Policy
- Exchanges are allowed for defective or incorrect items.
- If you received a damaged product, please send us photos within 48 hours of delivery.
5. Non-Returnable Items
❌ Used or damaged products (unless defective upon arrival).
❌ Items without original packaging or accessories.
❌ Perishable, hygiene-related, or custom-made products.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days, please:
✔ Check your bank statement.
✔ Contact your bank or payment provider.
✔ Reach out to us at [email protected].
📩 For any return or refund inquiries, contact us at: [email protected].