Refund and Return Policy
- Overview
At Mettabook.com, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and refund policy to help resolve any issues.
- Return Eligibility
To be eligible for a return, please ensure the following:
- Timeframe: Items must be returned within [number] days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of Purchase: A receipt or proof of purchase must be included with your return.
- How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Pack the Item: Carefully package the item in its original packaging, including all accessories, manuals, and any other items that were part of the original shipment.
- Ship the Item: Send the item back to us using a trackable shipping method to the address provided with your RMA number.
- Return Shipping Costs
- Defective or Incorrect Items: If the return is due to a defective or incorrect item, we will cover the return shipping costs.
- Other Returns: For all other returns, you will be responsible for the return shipping costs.
- Refund Processing
Once we receive and inspect your returned item, we will process your refund. Please allow [number] business days for the refund to be reflected in your original payment method.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Partial Refunds: If only part of an order is returned, a partial refund will be issued.
- Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or Personalized Items: Items that have been customized or personalized to your specifications.
- Gift Cards: Gift cards are non-returnable and non-refundable.
- Exchanges
We currently do not offer exchanges. If you need a different item, please return the original item and place a new order.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item and will issue a replacement or refund as appropriate.
- Contact Us
If you have any questions or need assistance with a return or refund, please contact us at:
- Email: [email protected]